Quotex Account Blocked or Under Review? Causes & Fixes
Last updated: 2026-08-22 · Independent guide (unofficial)
Seeing your Quotex account "blocked", "suspended" or "under review" is stressful — but in most cases it's a process to work through, not a lost account. The overwhelming majority of these situations come down to identity verification, terms and bonus rules, or where you're trading from. This guide explains the likely cause behind each message and exactly what to do about it, honestly — including where an offshore platform's limits mean there's only so much you can force.
The likely cause — and the fix
Match your situation to the most probable reason first:
Why accounts get blocked
- Identity not verified (KYC)
- By far the most common cause. Submit clear, valid documents whose details match your profile exactly, and wait for approval before expecting normal access — especially around withdrawals.
- More than one account
- Most platforms allow only one account per person. If you opened a second, that can trigger a block. Contact support and don't create further accounts.
- Bonus or terms breach
- Unmet bonus turnover or actions that break the terms can freeze functions. Re-read the conditions of any promotion you accepted; decline bonuses in future if they're unclear.
- Unusual or suspicious activity
- Logins from many locations, shared payment details, or patterns the system flags can lead to a review. Verify your identity and explain your situation to official support.
- Restricted country / VPN
- If Quotex isn't offered where you are — or it looks like you're masking your location — access can be denied. Trading from a restricted region won't be resolvable by support.
- Payment or chargeback dispute
- Reversing a deposit or a payment dispute can suspend an account. Resolve the underlying payment issue directly and through official support.
First move: contact official support the right way
Reach out through in-app or on-site support on the official Quotex site only — never through a "support agent" who DMs you or a number you found in a random group. State your registered email, describe the issue plainly, and attach whatever verification is requested. Keep a copy of every message and reference number; a clear paper trail is your best asset if the case drags on.
Get verification right the first time
Because KYC is behind most blocks, it's worth doing carefully. Use documents that are current and readable, make sure the name and details match your account, and avoid cropped or glare-heavy photos. If your first upload was rejected, the fix is usually a cleaner document rather than a lost cause. Completing this early — ideally right after you open the account — prevents the classic "blocked at withdrawal" scenario.
An honest note on what to expect
Quotex is offshore and overseen only by the IFMRRC (a self-regulatory body, not a tier-1 regulator), so if a genuine dispute can't be resolved with support, your external options are limited — there's no tier-1 ombudsman behind it. That's not a reason to panic over a routine review, but it is a reason to keep balances modest, complete withdrawals promptly, and never treat the account as a safe place to store money. Beware, too, of anyone promising to "unlock" or "recover" your account for a fee — that's a scam preying on exactly this stress.
How to avoid it next time
- Verify identity early with accurate documents.
- Keep to one account, one set of payment details.
- Only use the official app/site; skip VPNs.
- Read bonus terms before accepting — or decline them.
- Check Quotex is actually available and legal where you live.
Related guides
Frequently asked questions
Why is my Quotex account blocked?
The usual reasons are incomplete identity verification (KYC), holding more than one account, breaking bonus or terms conditions, activity the system flags as suspicious, or accessing from a restricted country. Most are fixable — a true permanent ban is far rarer than a review or a verification hold.
What does 'account under review' mean?
It usually means the platform is checking something — most often your identity documents or a withdrawal — rather than that your account is gone. Complete any requested verification and give the review time before assuming the worst.
How do I unblock my Quotex account?
Contact official Quotex support through the app or site, complete identity verification with clear matching documents, and resolve whatever triggered the block (bonus terms, a payment dispute, a duplicate account). Keep records of your correspondence.
Can I get my money out of a blocked account?
If you have a withdrawable balance, completing verification and resolving the issue is the path to accessing it. Being offshore with only IFMRRC self-regulation (not a tier-1 regulator), recourse is limited if a real dispute arises — so keep every reference and read the terms.
Does using a VPN get my account blocked?
It can. If a VPN makes it look like you're trading from a restricted region, that may trigger a block, and access from a genuinely restricted country isn't something support can fix. Only use Quotex where it's actually offered.
How long does a review take?
There's no fixed timeframe — it varies with the reason and the documents involved. Responding quickly and accurately to verification requests is the fastest way through it.
How do I avoid getting blocked in the first place?
Verify early with correct documents, keep to a single account, only use the official app/site, avoid VPNs, read bonus terms before accepting, and keep your payment methods consistent. Prevention is far easier than appeal.
Is a blocked account a sign Quotex is a scam?
Not on its own — blocks and reviews are routine compliance at most platforms. That said, offshore brokers attract more complaints, so protect yourself: small balances, early KYC, official channels only, and no reliance on 'account managers' who promise to fix things for a fee.